Refund & Privacy Policy

1. Custom and Personalized Products

The majority of products offered by Diverzos are customized or personalized specifically for each customer. Due to the nature of these products:

• Custom or personalized items are generally non-refundable and non-returnable.
• Once production has begun, orders cannot be canceled, changed, or modified.
• Customers acknowledge that personalized products cannot be resold or reused by Diverzos.
• By placing an order, customers accept full responsibility for the personalization details they submit.

2. Customer Responsibility for Order Accuracy

Customers are responsible for ensuring that all details submitted with their order are accurate, including but not limited to:

• Spelling and grammar
• Names or personalized text
• Color selections
• Design selections
• Shipping address information

Diverzos is not responsible for mistakes provided by the customer during the ordering process. Orders that contain incorrect information submitted by the customer are not eligible for refunds or replacements.

3. Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or incorrect due to an error on the part of Diverzos, customers must contact us within 7 days of delivery.

Customers must provide the following:

• Clear photos of the product
• Photos of the packaging
• A detailed description of the issue

Diverzos reserves the right to determine the appropriate resolution. Possible resolutions may include:

• Replacement of the item
• Store credit
• Partial refund
• Full refund (in rare circumstances)

Diverzos may request additional information or evidence before issuing any resolution.

4. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns, refunds, or exchanges:

• Personalized or custom-made products
• Items used, worn, or altered after delivery
• Items damaged due to misuse or improper care
• Digital or downloadable products
• Gift cards
• Clearance or discounted products
• Items returned without authorization
• Items returned outside the allowed return window

5. Return Authorization Requirement

Returns must be approved by Diverzos before any item is sent back. Unauthorized returns may be refused and returned to the sender at the sender’s expense.

Customers must contact Diverzos prior to sending any item back to receive return instructions.

6. Return Shipping Responsibility

Unless the return is due to an error by Diverzos, customers are responsible for return shipping costs.

Original shipping costs are non-refundable.

Diverzos is not responsible for packages lost, stolen, or damaged during return shipping. Customers are encouraged to use tracked and insured shipping methods when returning items.

7. Shipping Delays and Carrier Responsibility

Once an order has been shipped, delivery times are dependent on shipping carriers. Diverzos is not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Postal service delays
• Customs processing
• Incorrect shipping information provided by the customer
• Events outside of our control

Customers should contact the shipping carrier directly for delivery-related concerns.

8. Refused, Undeliverable, or Incorrect Address Orders

If an order is returned due to refusal, an incorrect address, or failure to collect the package, the customer may be responsible for additional shipping costs to resend the order.

Diverzos is not responsible for delivery failures caused by incorrect address information provided during checkout.

9. Fraud Prevention and Abuse of Policy

Diverzos reserves the right to deny refunds, replacements, or returns in cases where fraudulent activity or abuse of the return policy is suspected.

This includes but is not limited to:

• False damage claims
• Repeated refund requests
• Evidence of product use after delivery
• Chargeback abuse
• Attempted policy manipulation

10. Chargebacks and Payment Disputes

Customers are strongly encouraged to contact Diverzos directly to resolve any issues before filing a payment dispute or chargeback.

Fraudulent chargebacks may be contested with supporting documentation including order records, shipping confirmation, and communication history.

11. Limitation of Liability

To the maximum extent permitted by law, Diverzos shall not be liable for any indirect, incidental, or consequential damages resulting from the purchase, use, or inability to use products purchased through our website.

12. Policy Updates

Diverzos reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name, email address, phone number, billing address, and shipping address
• Order details, personalization requests, and customer-submitted content
• Payment-related information processed through secure third-party payment providers
• Basic browser, device, and website usage data collected through cookies or analytics tools

14. How We Use Your Information

We use collected information to support our business operations and customer experience, including to:

• Process and fulfill orders
• Communicate about purchases, shipping, support, or account-related matters
• Create custom products using submitted personalization details
• Improve our website, services, and customer experience
• Help detect, prevent, or investigate fraud and misuse

15. Payment Information

We do not directly store full payment card information on our own servers. Payments are processed through secure third-party providers that manage payment information according to their own policies and standards.

16. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to improve performance, support analytics, remember preferences, and help us understand how visitors interact with the site.

You may be able to control certain cookie settings through your browser preferences.

17. Sharing of Information

We do not sell personal information in the normal course of business. We may share information only as reasonably necessary to operate our store and fulfill customer orders, including with:

• Payment processors
• Shipping and delivery providers
• Website hosting, ecommerce, analytics, and technical service providers
• Authorities or legal bodies if required by law or necessary to protect our rights

18. Customer-Submitted Content

If you provide names, text, photos, artwork, or personalization details, you confirm that you have the right to submit and use that content. We may use the submitted content only as needed to produce and fulfill the related order, communicate with you, and maintain appropriate business records.

19. Data Security

We take reasonable administrative, technical, and organizational steps to help protect customer information. However, no online system, platform, or method of transmission can be guaranteed to be completely secure.

20. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your information, which may include requesting access, correction, deletion, or limitation of certain uses.

You may also opt out of marketing communications by using an unsubscribe link where available or by contacting us directly.

21. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of those third parties, and we encourage you to review their policies separately.

22. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent. If you believe information was submitted improperly, please contact us so we can review the matter.

23. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. Updated versions will be posted on this page with the new effective or updated date.